Sunday, February 26, 2006

NORMAL LIFE: Service Ain't What It Used To Be!

Am I the only one who seems to think that service ain't what it used to be? When I was a kid and we went out for dinner as a family, staff would wait on you hand and foot, rushing back and forth to see if there was anything they could do to make your meal that little bit more of a pleasant experience. And don't get me started on the Chinese. They always seem to be in a rush in an obvious bid to increase table turnover. Fuck off! I am paying to have a nice meal so don't ply me with more food until I'm ready, bitch! I am not paying you to give me indigestion, geddit?

Recently, I had the most appalling experience when Bree and I were in a Chinese restaurant in London's ChinaTown. We were asked if we wanted to leave a tip so Bree left the standard 10% on the electronic receipt. When we left, I realised that the standard 12.5% service charge was already included in the cost of our meal and they had happily taken an additional 10%. Fucking capitalists! They only heated up some food and bought it to the table! God, whatever happened to treating the customer with respect?

It's interesting to see how services are delivered in different countries. For example, if you go to shoe shop in England, someone will eventually ask if you want to try on some shoes. In some stores, they will even fit them to your feet and tie up the laces for you. In Finland, you try on the single shoe you like then actively have to hunt down a sales assistant to find the matching shoe for the other foot. Before you know, the purchase of a pair of shoes becomes a one hour task. And when you do get the other shoe, you are left alone to try them on which kind of defeats the object of not putting both shoes on the shelves in the first place!

Recently, I've been amazed also by how the Finnish Tax Authority seem to love receiving my letters, but refuse to do anything with them other than to admire the lovely fonts and perfect formatting! And then there's this HR consultant who, commissioned by my last company to assist me in finding work, has sent me one lousy email (containing information I already knew) since our meeting in December.

Bree has been surprised by the fall in service standards. In Finland, one thing I admired about services is that tipping isn't part of the culture. Knowing this, you then have to question where the motivation comes from for service providers to even bother trying to deliver good service. In Spain and Italy, for example, tips form a large part of many salaries. Isn't it standard business knowledge that a salary is an overhead of the business and shouldn't this therefore be included in the cost of goods - or services - sold? I just don't see why organisation's should rely on the charity of consumers.

I know I sound like Victor Meldrew, but am I missing something here??

Wednesday, August 07, 2002

FLASHBACK #18: European Adventure (Part 3) - The Cote D'Azur


A mazingly, on the morning of Wednesday, 24th July, 2002, we managed to drag ourselves out of bed before the breakfast service ended at 10am. My eyes felt tight, my head heavy. When we left the hotel to check out the local area, I was amazed by how humid it was. Althought we were in the Mediterranean, part of me had expected that the sea would provide a cool breeze every now and then, but no. We strolled along the sea front, towards the Old Town which was buzzing with people. The Old Town was packed with loads of tourists shops selling anything from beachwear to French arts and crafts.

We headed to the promenade and noticed the Chateau which towered over the cliff. Ascending the many steps, we looked back and enjoyed the views of the Cote D'Azur. In the distance, you could see Nice Airport, its runway clearly visible, the heat emanating from it on this rather hot day. I contemplated a visit to the enticing beach, but I had burnt myself the previous day in Zermatt. Zermatt itself was now becoming yet another memory and it was hard to believe we had only been there the previous day.

I headed back to the hotel about 3pm, napping until 7pm. After that, we headed out for some dinner. By reputation, the Old Town is the place to be in the evenings so, donning smart clothes, we headed in that direction. When we arrived, there was an outdoor evening market in full swing, street performers entertaining the crowds. We found a place that sold Italian food and parked out butts! Good food, a bottle of Rose, nice climate, upbeat atmosphere and a welcome change of scenery. What more could anybody want? I was just glad that we had finally reached out final destination!

The next day, we headed towards Monaco, stopping at a place called Cap Ferrat on the way. We paid a visit to the Villa Ile de France, recommended by a friend of Bree's. The Villa is decorated with the treasures of the baronness Beatrice Ephrussi de Rothschild (1862-1934) who, inspired by her travels, created seven gardens designed around several themes, celebrating Spanish, Florentine and Japanese styles and also featuring a Rose Garden. The place has stunning gardens, from which you are afforded wonderful views along the Cote.


After lunch, we headed to Monaco, the home of the world renowned Grimaldi Family (Monaco's own royal family). The Prinicipality is littered with amazingly plush hotels, its harbour featuring luxurious yachts of immense size. We took a walk along the harbour, ending up outside the infamous Monte Carlo Casino. When we left Monaco late in the afternoon, we filled up the car with petrol before listening to some music by Madison Avenue. The scenery blended in well with the groovy beat and we pulled into a car park next to a very enticing beach where we spent a couple of hours swimming in the warm sea and enjoying the remains of the day's sun.

The next day, we visited Antibes and Cannes. The town of Antibes sits right on the sea, a town of worn terracotta. One of its star attractions is the Picasso Museum at the Chateau Grimaldi which we paid a relatively cheap entry fee to enter. Pablo Picasso spent of portion of his career on the shores of the English Rivierra. He worked at the Chateau during the Autumn of 1946 and, four months later, donated 181 drawings and paintings to the town of Antibes. I am no lover of art, but sometimes it's nice to just visit these places so that your mind has an opportunity to focus on a painting or sculpture and 'see' something different. It was nice to enter the cool interior of the museum and, fortunately, it wasn't that busy. After our visit, we drove to neighbouring Cannes, home to the internationally recognised Cannes Film Festival.

Cannes looked very similar to Nice, a nice long promenade stretching a length of beach, posh villas gracing the seatfront. We parked the car and strolled along the beach, eventually reaching the venue of the Cannes Film Festival. Walking around to the front of the venue, we noticed that the red carpet was there. Bree couldn't resist a pose and, yes, we took photos! Otherwise, Cannes wasn't overly impressive. When we returned to the car, I suggested we drive back along the way we came and see if we could find a nice beach to enjoy some of the sun. We did indeed find a nice beach, one littered with lots of noisy French families. After taking a dip in the warm sea, we enjoyed the contents of our pre-prepared picnic. By now, we were both starting to look a little bit pink, but we remained on the beach as the sun dipped, once more, towards the horizon.

When we got back to our hotel that night, we decided to track down a gay bar to be around people like ourselves. Having done some research on the internet, I found a bar about 2kms away so after a nice dinner in the centre of town (I had developed a penchant for Mozarella Salad during this trip), we walked off our dinner as we headed west. We eventually found the place and were disappointed - it was expensive to get in and buy drinks, the venue itself looked like it was the cheapest place you could possibly rent and the music was absolutely awful. That wasn't to mention the mob of french guys who had overdosed on garlic AND had forgotten to put on deodorant. Uuurggghhhh!

The night hadn't been a late one and when we woke up on the Saturday morning, we had the energy for yet another day of sightseeing. Our plan for the day was to visit the Palace of the Grimaldi's in Monaco. Seeing Monaco for the second time, I had to wonder what all the drama is about the place. Yes, it's full of rich bitches and lovely houses and awesome yachts. Yes, it's got a beautiful casino and enjoys advantageous tax breaks, but I venture this question: are the people who live here any happier than those who live in neighbouring France or Italy?

We left Monaco, venturing even further east towards Italy. Without our passports, we drove straight through the checkpoint to a place just 10km inside Italy, called Menton. I had always had an intention to sample Italian Pizza one day and, on this day, I had that chance. Yes, the pizza does taste different and, just like everyone says, it is much better and tastes 'more' than the usual varieties were are used to. Next time you go to Pizza Hut, remember this blog entry because what you're eating is completely and utter fodder! After our late lunch, we walked to a nearby market square. There were a number of trees where locals had gathered beneath to shield themselves from the sun. We browsed around the stores, eventually coming across an off license. We left the off-license with five bottles of booze, including Chivaz Whisky and Bacardi, all for less than ‚¬50! What a bargain, I thought! Once again, the day had flown by and we headed back to Nice. The traffic was heavy as motorists spilled into Nice on this wonderfully warm Saturday summernight.

Back in our hotel room, we took turns to shower and I poured us an ice cold Bacardi & Coke. We got out the map and marked all the places where we had been to. What a fantastic trip it had been and it was far from over! Until now, I had never even visited mainland Europe apart from my move to Finland. It was Saturday evening and we decided to do some evening souvenir shopping. With the huge volume of touristic t-shirts on sale, we decided to see who could buy the wackiest t-shirt for the other. As we shopped, I noticed two guys kiss each other on the other side of the street as one of them entered a buildng through a door with a neon sign above it. Taking a closer look, it materialised that this was a gay club barely 100 metres from our hotel and that we had walked 2 miles just the night before to visit what seemed, after extensive searching on the internet, to be the only gay bar in Nice!

Later in the evening, having taken our souvenirs back to the nearby hotel, we paid a visit to the club. Instantly more modern than the hell hole we had visited the night before, the same whiffs of BO and garlic filled the air as we danced to some pretty cool sounds. What is it about the French and the Spanish, refusing to use deodorant? And why can't the French tone it down on the garlic? It ain't smart and it certainly ain't attractive! We stayed at the club a few hours, taking this opportunity on our holiday to enjoy a drink and have a dance.

When I woke up on the Sunday, I was starting to feel tired from the trip. We had been so active, seeing different things all the time and the heat in France continued. I was slightly burnt by this time during the trip so we made an effort to do some indoor stuff. We drove to Grasse, perfume capital of the world, a countryside town nestling inbetween Cannes and St. Tropez. Queen Victoria vacationed here many times and Napoleon himself is known to have paid a visit. Perfume has been made in Grasse since the 16th Century so we decided to pay a visit to Fragonard, one of France's oldest perfumers. I am by no means a big fan of perfumes, or even aftershave for that matter, but it was amazing to see how much science was involved in the production of scents. Leafy hills tower above the town of Grasse and, after a wonder through it's quaint old town of 17th and 18th Century buildings, we were back in the car (which took us a while to find, as we got lost!) and on our way to St. Tropez.

The traffic towards St. Tropez was quite something - I guess people wanted to head to the famed beaches on this rather hot Sunday. Despite the hype surrounding St. Tropez as a magnet for trendy jetsetters, I have to say that the place is overrated. And my opinion of the place was not enhanced when, having laid face down for a period of time on the sandy beach, I lifted an arm to find it smothered - and stinking - of dog shit! Yikes! Who would have thought of such a thing happening in St. Tropez?! We remained on the beach, tucking into some fruit we had bought with us, watching the sun go down behind some nearby hills. When it was time to pack up, we started the long drive back to Nice. It took about and hour and a half before to get back as motorists clogged up the popular roads once more.

We got back to Nice after 9pm and took McDonalds (oh, so common!) back to our hotel room. Greasy from the sun cream and glowing from all the sun exposure, neither of us could be bothered to dress up. Instead, we downed our burgers and went out, still in our shorts, for an ice cream and a wander around Nice's surprisingly busy city centre. Nice is a nice city, but much busier than I expected it to be. Like Italian cities, the town is mobbed with cars, the air filled every now and then with the noisy drone of a distant moped! We got into bed early that night.

Today would be our last morning in Nice... After breakfast, we headed into the Old Town once more. While Bree checked out the craft stores, I assumed the role of photographer, capturing the charm of the old time. After a few hours, we headed back to the hotel, checked out and loaded our car in the nearby multi story car park. Our stay on the French Rivierra had been quite an expensive one, but some memories are worth paying for. After all, there's no such thing as a free lunch!

Friday, November 30, 2001

NORMAL LIFE INDEX

AUGUST 2008
- That Was June
- Wanna Hear YouTube Videos?
- Facebook Ridiculousness!
- Dancing With Miss Knight!
- Could Have Been So Much Worse
- KYLIE: 'The One' Video
- Can National Languages Change?
- KYLIE: You're Getting Boring!
- Stunning Start to Beijing 2008
- Oz Countdown - 25 Days
- No Going Back
- Devon & Cornwall, Wales & Saying Goodbye

JULY 2008
- England & Wales
- Importance Of Integration
- Oz Countdown - 50 Days
- Tools Is Cool!
- Country Ditching
- A Long Way
- Miss Minogue, OBE
- My Own Vanity & The Boss' Envy
- Planning, But Not!

JUNE 2008
- The Weekend In Oulu
- Catalonian Midsummer
- The Admired Disappointment
- Off To Barca!
- Oz Countdown - 75 Days
- Ireland Rightly Says No!
- Did Kylie Wow Helsinki?
- Kylie Wows Helsinki Tonight
- Bruce Does Scandinavia
- Generic medicine, anyone?
- Holiday Season Begins
- Bruce Has Arrived!

MAY 2008
- That Was Spring
- Free Hugs Campaign
- The Day After The Eurovision
- Oz Countdown - 100 Days
- Second Semi Final Review [ESC]
- First Semi Final Review [ESC]
- Belgrade Calling!
- That Bloody Banjo!
- Helsinki's Spring Flowers
- When Queens Use Queens English
- KylieX2008 Dazzles Europe
- Eurovision 2008 - My Faves!
- Check Out Lisbon
- The Road To Töölö
- Crematorium Daffs
- Taivallahti Marina
- Typical French Timing
- Töölönlahti
- Helsinki's Old City Falls
- The Best 'Alternative' Vappu

APRIL 2008
- Being 31!
- Rough Family & Fun Friends
- Kylie Wows The States
- A Convenient Verdict?
- All Coming Together...?
- Me & My Gay i-Pod Are Conforming
- Who Needs English?

MARCH 2008
- The South African Adventure!
- The Two Executives Spouting Hot Air
- My Photographic Grade
- Lisbon Beckons
- Ecliptic Images Goes Live!
- The Flies & The Solitary Shit Down The Disco
- Photography Exercise - 'Flowers'
- My Schizophrenia
- Let The People Decided, Gordon
- I Can Feel It In My Waters
- Got Soul?
- Good Nights Out Are Coming

FEBRUARY 2008 (Detox Month)
- Detox Ends
- She Wants A Screwdriver, Not A Hammer!
- Detox - I Fell Off The Wagon
- Entertaining Gym Characters
- Detox - Down from 89.9 to 86.1
- The AIDS Timebomb
- Happy Valentines Day!
- Detox (Impressive Weight Loss)
- Lessons in Pharmacology
- Detox (Review of First Week)
- Detox (Day 4 of 29)
- The Art In Other People's Houses
- Detox Commences (Day 1 of 29)

JANUARY 2008
- Trip Pix Become Clips - Video Blog Launched!
- South Africa On Film
- Ditching Season 2008
- Kylie, The Faghag!
- Good Luck, Sarkozy!
- Kylie Set To WOW!
- My Plea Might Just Work
- 2008, A Year Like No Other?

DECEMBER 2007
- That Was 2007
- Merry Christmas (With Buns)
- I Am Away - Bound For South Africa
- Solarium Stupidity
- Was I Kylie?
- My Submission
- MY World Tour - 2008 ** UPDATED **
- My Blog Turns 2!
- Finland Turn 90!
- The Proof Is In The Education
- Dumb Contestants On British Quiz Shows


NOVEMBER 2007
- We All Need Someone Who Understands
- Kylie To Tour, Including Finland!
- Monumental Shades of [Helsinki] Grey
- Mustn't Grumble
- She Is Just A Singer
- Kylie's 'One', The As Yet Unreleased Track
- Finnish Consumerism
- No More Bananas!
- The flirt, the German and Nothing Ever Changes!
- Ridiculous Laws Of Britain
- Jokela Shooting
- Capturing The Colour
- How 16 Became 5
- 6 Years In Finland


OCTOBER 2007
- Making Life Easier
- Princess Diana, The Latest Book
- How Is My Photography?
- Japanese Company
- How Coca Cola Changed
- 'The Upgrade' & 'Shopping In London'
- Only Great Minds Can Read This
- Du Yu Speek Inglish?
- Who, How, Why?
- What To Believe?
- Personal Tax Victory
- In Lieu Of Words
- My Photographic Start
- Not A Normal Weekend
- Friday Again and Time For Music!
- Penniless In Tampere & Return of the Expelled


SEPTEMBER 2007
- They're Letting Me In!
- Moving On And On And On?!
- Decisions, Decisions, Decisions!
- Mood Enhancing Image
- The Expelled
- American Frustrations
- Imperial Victory Over Brussels
- Half Of My Wisdom
- How Planning To Make A Plan Backfired
- A Quickie In Tampere
- Kids Abroad, Piss & Dumb Damon

AUGUST 2007
- Ten Years On
- You Know What's Coming...
- Family, Hearing, Friends & Gay Pride
- Gay Pride Pictorial
- Getting Over Elvis
- My First Piece... Of Art!
- When The Bust Comes..
- The Midget-Express, the Pope, the Gypsy & The Troublemaker
- Roasting Rome (~33°C)
- Away Again - Off To Rome!
- Love, And How Difficult It Is To Forget
- What Have You Done?

JULY 2007
- Asian Anti-Britishness
- It's All North, Innit?
- New Harry Potter Over Voddy!
- I Am Away!
- Sibelius Monument (Real Art)
- The ’Notion’ Of Family
- 'Täti-ness' (with Agatha Christie & The Warm Fire)
- Bree, The 'strange' Artist
- Will You Answer The Call?
- Time To Stop Smoking

JUNE 2007
- Why?
- MidSummer 2007
- MidSummer 2007 (Pic-Preview)
- Unlikely Source Of Inspiration
- Just Another Summer Weekend
- I Know That Guy!
- What Is A Natter?
- Americans In A Classy Place
- The 'Old', the 'New' & The Unborn
- Am I A Party Pooper (Again)?
- My Fave Kylie Pic Ever
- The Challenge Of Baldy & Blondie
- Anyone For Spotted Dick?
- Helsinki ♥ Kylie...
- Global Peace Index - Finland Comes 6th!
- New Finnish Law - No Smoking In Public Places

MAY 2007
- Beautiful, But Deadly
- Gays Standing Up For Themselves
- Airport Amusement
- Am I A Party Pooper?
- Where Is Madeleine?
- Shameful Streisand
- 64/105 = 61%
- Scooch
- A Week At The Home from Home
- Eurovision Is Over, A Trip To UK in Order.
- Was The Semi Final A Fix (Eurovision)?
- Stunned By Semi Final Outcome (Eurovision)
- More Public Appearances (Eurovision)
- Eurovision Fever Takes Hold
- Helsinki Calling...
- That Russian Outpost
- How Can You Be Ungrateful... Graciously...
- Standing Up To GI Jane

APRIL 2007
- Off Somewhere (A Bit) Warmer
- Confrontation = Bad Guy
- Life Is Too Short
- Thoughts At 30!
- South Africa For Christmas
- You Know You’ve Learnt Something When...
- Apparently, I'm Self Centred!
- T - 39 Days & Counting (Eurovision)
- Hong Kong What?
- Helsinki Complaints Choir

MARCH 2007
- Need For Unity
- Business In Brussels
- Wouldn't You Want To Know?
- Finnish Management: Is It Me Or Is It Them?
- Over-Socialising & Too Much Relaxing!
- No More 'How Are You?'
- Queen Camilla
- Bored, Bald, Bold.
- Different Aspiration, Same Future?
- What Does HE Know?

FEBRUARY 2007
- Finns And Their Babies!
- What's In A Number?
- When In Rome..
- Can 'Britishness' Be Taught?
- Setting An Example For Child Harmers
- When It's 39.7°C
- Another Day In Europe
- Partying, Audiologists, Dentists, Snow, Bingo, Sushi & In Manchester For One Night Only!
- I Can't Hold The Silence Any Longer
- I Was Right (Nearly!)
- Lucky To Be Away!
- Why Do I Bother (Again)?!

JANUARY 2007
- Croatian Summer Now Online!
- Helsinki Zoo International Ice Sculpture Competition
- Air Passenger Duty - Is This Legal?
- Imagine With Snow..
- Fathers With Something To Say
- Scottish Nationalism Threats Unity
- Is Mother Nature Commoditising Heat?
- Crossing Confusion
- Can Kids Learn To Be Shy?
- That Pink Jumper & Bird Flu
- Read Before You Start
- 90th Year Of Independence
- Has Winter Come And Gone?
- New Year, New Start, Ditching Begins!

DECEMBER 2006
- A Year Of Acheivement
- Do Christmas Differently
- No Longer Blue (Because of Blue)
- All You Need Is Laughs!
- My Second One Year
- Bree Turns 40!
- Giving & Taking - Taxes
- Last Night's Cry
- That Christmas Feeling

NOVEMBER 2006
- We NEED The Queen (Mail On Sunday, 1/10/2006)
- Looking At Me, The New MSc?
- Why Do I Bother?!
- Chilling Out Up North!
- 5 Years In Finland
- British youths ‘among worst in Europe’ (FT, Nov 3rd)
- Taxes, Taxis & Taxi-ing!

OCTOBER 2006
- Halloween Ain't The Same Anymore!
- Why Try To Eliminate Me?
- Men And Their Boy's Toys!
- Are Your Descendents Going to be Gorgeous or Hobbits?
- Are Black Kids Today's Must-Have Accessory?
- I Should Have Been An Orthopaedic Specialist
- A Literal Pain In The Neck
- Winter Is Coming!
- Finland On YouTube
- Training In London
- Run Over A What?!
- A Full Fee For Half A Service!

SEPTEMBER 2006
- One Hell Of A Woman's Problem!
- Studying Finnish...Again!
- Popeye, My Engineer
- First Time In Lapland: 8th - 11th September, 2006
- Understanding Mrs. Hyde's Behaviour
- Nick in London (1st-3rd of September, 2006)
- Dr Jeckyl & Mrs Hyde
- A Bit Of Reflection

AUGUST 2006
- The New Face of H&M is...
- United 93
- Planet Madness
- Stonehenge, Oxford & A Birthday (17-20 August)
- The Girl From Down Under Doing The Right Thing!
- Why Didn't We Think Of It Sooner?
- Business & Pleasure In Chicago - 28 July - 4 August
- Words Of Wisdom
- Promotions & Old Applications

JULY 2006
- Greetings from Chicago
- Croatian Summer (Part 2) - Sibenik & Split
- Croatian Summer (Part 1) - Zagreb, Plitvice, Zadar & Sibenik
- Finland's EU Presidency Begins!
- Eurovision Review
- Extreme Weather - I Hate Psychologists!

JUNE 2006
- Telling The Redhead
- Boss Has Gone
- MidSummer 2006
- That Shitty Feeling!
- A 70th, a 30th, a (mistaken) 40th And My Father!
- Silence Is Golden
- Sandal Scandal
- Read About A Modern Slave
- Bring It Home!
- The Big C

MAY 2006
- Happy Birthday, Kylie!
- Harry Potter Sadness
- Religious Holidays & Religious Movies
- Trust Me, I’m A Surgeon!
- Eurovision Madness In Athens!
- Not Bad... For An Englishman!
- Leaves On The Trees
- The Hill That Drives Me Up The Wall!
- Bizarre Friday & The Liberal New Best Friend!
- Haven't Started Work, Yet Already Stressed!
- Ten Days In UK
- It's Vappu Again!

APRIL 2006
- Her Maj Turns 80!
- Racism In Helsinki!
- Smiley Kylie Is Back!
- Let The Bidding Commence?!
- Me, According To Bree
- Rant & Rave Published
- Happy Birthday To Someone Special Down Under!
- My Name Is Madonna And I Am A Capitalist
- EU Enlargement - When Will It End?
- Spelling Mistakes Are A Small Price To Pay!

MARCH 2006
- Decisions, decisions!
- Bored, But Better!
- Tick-tock, tick-tock!
- SummerTime & My Waiting Game!
- Mother's, Ain't They Fantastic?
- The Contrasts Of Gran Canaria
- Off On My Hols!
- Dissertation Phase Begins!
- Student Protest
- Ski-Jumping / My Show On Ice!
- Jobseeker's Amusement
- White Man's Self-Perceived Superiority!
- Jobseeker's frustration

FEBRUARY 2006
- Shrove Tuesday / Pancake Day
- So Close To Victory In Olympic Ice Hockey!
- Service Ain't What It Used To Be!
- Tits In The Gym
- I Hate Tax
- Finland's Public Transport & Language
- Smoking Ban In All Pubs & Clubs
- Fertility: Sensibility vs. Equality
- Finland To Build World's Largest Passenger Vessel
- Nailbiting - Kicking The Habit!
- The Friends We Never See
- Winter Olympics 2006
- Do we know too much about the state of the world?
- Music As Memory
- Kylie Minogue
- Good News Followed By Bad
- Men are under pressure too!
- Master's Assignment Submission
- House price madness
- Brokeback Mountain, go and see it!
- Allow me to introduce Bree, my 'wife'.

JANUARY 2006
- Finland re-elects current President
- Who remembers Connect 4?
- Australia, my only regret
- Some photos for a change
- There's something you should know
- Back in the classroom
- Feeling old
- Cold weather continues
- Weekend in England
- First day in new job!

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